Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.
All products are the responsibility of the customer once it leaves our place. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.